Human Connection

Tell us a bit about what you do for work!
I’m currently transitioning between roles, so. my new role will be head of people and culture and head of client relationships at an interior design firm.

Interesting! Are you transitioning roles within the same firm?
I’m transitioning roles within the industry, but to different firms. I’m currently head of business development in one firm, and I’m going to be doing something completely different at another firm.

Wow! What sparked this switch?
I’ve always been drawn to the idea of nurturing talent within an organisation. I find myself to have that calling to coach and support others in their growth. And I’ve got a background in human resource management, which complements this path.

How did you get into working in the realm of interior design?
It was by chance, actually. I had already spent 20 years in hospitality, managing hotels, resorts, and restaurants, and one of my customers who was from this industry offered me a job!

Serendipitous! Outside of work, what do you enjoy doing?
Oh, I love reading, so I enjoy going to the library. I also go to the gym, which is what I do in terms of physical wellness. And I just like to hang out with my friends and play mahjong, that’s pretty much it (laughs).

What’s the best book you’ve read this year?
It’s called Unreasonable Hospitality by Will Guidara. In fact, I recently posted on my Instagram to say that this is the best book I’ve ever read!

Why is it your top book?
I believe hospitality is valuable across all industries—not just for those in frontline service roles, but also for anyone leading a team. Understanding the importance of human connections and practicing hospitality can go a long way. It’s not about being in a customer-facing role, but about how you make others feel. That emotional impact often leaves the most lasting impression.

We’ll definitely add that to our reading list! We also heard that you’re Malaysian—when did you move to Singapore?
I’m originally from Kuching, but I’ve been living in Singapore for 21 years and have held PR status for 20 years. I began my career as a cabin crew member with SIA, where I worked for three years.

That’s a long time! Do you still visit Kuching often?
I don’t go back often enough, but I’m planning to meet my parents in two weeks time. You guys actually caught me in the midst of texting my mum to tell her that I’m coming home soon (laughs)!

Well, thanks for stopping for us! What do you miss most about your hometown?
I miss the laid-backness and how life feels a lot slower there. When I’m back home, I go to bed at 9 o’clock (laughs). I miss being able to slow down.